Terms & Conditions

1. Acceptance of Terms

By accessing and using Souq Wasl's website (souqwasl.com) and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

1.1 Eligibility

To use our services, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into binding contracts
• Provide accurate and complete registration information
• Use services only for lawful purposes

1.2 Modifications

We reserve the right to modify these terms at any time. Continued use of our services after changes constitutes acceptance of the modified terms.

2. Services Description

Souq Wasl provides comprehensive web design and development services including:

2.1 Service Offerings

• Website Templates: Pre-designed website templates for various business needs
• Custom Web Design: Tailored website design and development services
• E-commerce Solutions: Online store development and setup
• Web Development: Frontend and backend development services
• SEO Services: Search engine optimization and digital marketing
• Hosting Services: Website hosting and maintenance packages

2.2 Service Availability

We strive to maintain 99.9% service availability but do not guarantee uninterrupted access. Scheduled maintenance and unforeseen circumstances may cause temporary service interruptions.

3. User Accounts

3.1 Account Registration

To access certain features, you must register for an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update account information
• Maintain the security of your password
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

3.2 Account Security

You are responsible for:

• Keeping your login credentials confidential
• All activities under your account
• Logging out after each session
• Using secure internet connections

4. Payments and Billing

4.1 Pricing

All prices are displayed in AED (UAE Dirham) or INR (Indian Rupee) based on your location. We reserve the right to change prices with 30 days' notice.

4.2 Payment Terms

• Full payment is required before service delivery
• We accept major credit cards, PayPal, and bank transfers
• Recurring payments are automatically charged
• Late payments may result in service suspension

4.3 Refund Policy

Refunds are processed under the following conditions:

5. Intellectual Property

5.1 Our Intellectual Property

All content on our platform, including but not limited to:

• Website templates and designs
• Source code and software
• Graphics, logos, and branding
• Documentation and tutorials
• Proprietary technology and algorithms

is owned by Souq Wasl and protected by international copyright laws.

5.2 License Grants

Upon purchase, we grant you a:

• Non-exclusive license to use purchased templates
• Single-domain license per template purchase
• Lifetime updates for the purchased version
• Modification rights for customization

6. Acceptable Use Policy

6.1 Prohibited Activities

You agree not to use our services for:

• Illegal activities or promoting illegal content
• Spamming or unauthorized marketing
• Distributing malware or harmful code
• Hacking or security breaches
• Copyright infringement
• Harassment or hate speech
• Adult or explicit content without proper labeling

6.2 Content Guidelines

User-generated content must not:

• Violate third-party rights
• Contain false or misleading information
• Promote violence or discrimination
• Infringe on intellectual property rights
• Contain sensitive personal information

7. Template Usage Terms

7.1 License Scope

Each template purchase includes:

• Use on one live website domain
• Unlimited modifications and customizations
• Access to future updates for the purchased version
• Technical support for 6-12 months (based on plan)

7.2 Usage Restrictions

You may not:

• Resell or redistribute templates
• Use one template for multiple domains
• Claim template design as your original work
• Remove copyright notices from templates
• Use templates for illegal purposes

7.3 Support Terms

Our support covers:

• Template installation assistance
• Bug fixes and technical issues
• Documentation and guidance
• Compatibility updates

Note: Support does not include custom development or design modifications.

8. Limitation of Liability

8.1 No Warranties

Our services are provided "as is" without warranties of any kind. We do not guarantee:

• Uninterrupted service availability
• Error-free operation
• Specific business outcomes or results
• Compatibility with all third-party services

8.2 Liability Cap

Our total liability to you for any claims shall not exceed the amount paid by you for the services in the preceding 6 months.

8.3 Indemnification

You agree to indemnify and hold harmless Souq Wasl from any claims, damages, or expenses arising from your use of our services or violation of these terms.

9. Termination

9.1 Termination by User

You may terminate your account at any time by:

• Contacting our support team
• Closing your account through the dashboard
• Discontinuing use of our services

9.2 Termination by Company

We may suspend or terminate your account for:

• Violation of these terms
• Non-payment of fees
• Illegal or prohibited activities
• Security concerns
• Extended account inactivity

9.3 Effects of Termination

Upon termination:

• Your right to use services immediately ceases
• Outstanding payments become due immediately
• We may delete your account data after 30 days
• Purchased templates remain usable

10. Governing Law

10.1 Jurisdiction

These terms are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes shall be subject to the exclusive jurisdiction of the courts of Dubai.

10.2 International Use

While we serve international clients, our operations are based in Dubai, UAE. You are responsible for compliance with local laws in your jurisdiction.

11. Changes to Terms

11.1 Modification Rights

We reserve the right to modify these terms at any time. Significant changes will be communicated via:

• Email notification to registered users
• Website announcements
• In-app notifications

11.2 Continued Use

Your continued use of our services after changes constitutes acceptance of the modified terms. If you disagree with changes, you must discontinue use of our services.

Agreement

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. These terms represent the complete agreement between you and Souq Wasl regarding our services.