Help Center & FAQs

Souq Wasl is a professional web design and development agency based in Dubai. We specialize in:

• Premium website templates for various industries
• Custom web design and development
• E-commerce solutions and online stores
• SEO optimization and digital marketing
• Website hosting and maintenance services
• Branding and graphic design

We are based in Dubai, United Arab Emirates, but we serve clients worldwide. Our digital services are accessible globally, and we have experience working with clients from:

• Middle East (UAE, Saudi Arabia, Qatar, etc.)
• Europe (UK, Germany, France, etc.)
• North America (USA, Canada)
• Asia (India, Singapore, Australia)
• Africa and other regions

All our services are delivered remotely, and we accommodate different time zones for meetings and support.

Several factors set us apart:

• 48-Hour Delivery: We offer rapid website delivery for selected templates
• Middle East Expertise: Deep understanding of regional business needs
• Multi-currency Support: Flexible pricing in AED, INR, USD, and more
• Bilingual Support: English and Arabic language support
• Comprehensive Services: End-to-end solutions from design to hosting
• Proven Track Record: 4.9/5 rating from 127+ client reviews

Each template purchase includes:

• Template Files: Complete HTML, CSS, JavaScript files
• Documentation: Detailed setup and customization guide
• Support Period: 6-12 months technical support (based on plan)
• Future Updates: Access to template updates and bug fixes
• Customization Rights: Freedom to modify and customize
• Responsive Design: Mobile-friendly across all devices

Yes, absolutely! Our templates are designed to be fully customizable:

• Code Access: Complete source code provided
• Color Schemes: Easy color customization
• Content Replacement: Replace text, images, and media
• Layout Modifications: Adjust sections and layouts
• Brand Integration: Add your logo and branding

We provide documentation to help with customization, and our support team can assist with technical questions.

Yes, we offer professional installation services:

• Basic Installation: Template setup on your hosting
• Content Integration: Add your content and images
• Domain Configuration: Connect your domain
• SSL Setup: Secure HTTPS implementation
• Training: Guide on managing your website

Installation services start at ₹2,999 and can be added during checkout or requested later.

Development timelines vary based on project complexity:

• Template-based Website: 2-7 days
• Custom Business Website: 2-4 weeks
• E-commerce Store: 3-6 weeks
• Custom Web Application: 4-12 weeks
• Enterprise Solution: 8-16 weeks

We provide detailed project timelines during the consultation phase and maintain regular communication throughout development.

Yes, we offer comprehensive maintenance plans:

• Basic Maintenance: Security updates, bug fixes
• Pro Maintenance: Regular backups, performance optimization
• Enterprise Care: 24/7 monitoring, emergency support
• Content Updates: Regular content changes and updates
• SEO Maintenance: Ongoing optimization and reporting

Maintenance plans start at ₹1,499/month and can be customized based on your needs.

We accept various payment methods for your convenience:

• Credit/Debit Cards: Visa, MasterCard, American Express
• Digital Wallets: PayPal, Apple Pay, Google Pay
• Bank Transfers: Local and international transfers
• UPI Payments: For Indian customers
• Crypto Payments: Bitcoin, Ethereum (selected projects)
• Installment Plans: Monthly payment options available

All payments are processed securely through encrypted channels.

Our refund policy varies by service:

• Website Templates: 30-day money-back guarantee
• Custom Development: Case-by-case basis before project completion
• Hosting Services: Pro-rated refunds within 14 days
• SEO/Marketing: No refunds after service commencement
• Installation Services: Full refund if not completed satisfactorily