Privacy Policy

Introduction

At Souq Wasl ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website souqwasl.com and use our web design services, templates, and related offerings.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, business address
• Account Information: Username, password, profile information
• Payment Information: Billing address, payment method details
• Project Information: Business requirements, design preferences
• Communication Data: Messages, feedback, and correspondence

Automated Information

When you visit our website, we automatically collect:

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, time spent, click patterns
• Location Data: Country, region, city (based on IP address)
• Technical Data: Cookies, pixel tags, and similar technologies

How We Use Your Information

Service Delivery

• Providing web design and development services
• Processing template purchases and transactions
• Managing your account and user profile
• Providing customer support and technical assistance
• Customizing website templates according to your requirements

Communication

• Sending service-related announcements and updates
• Responding to your inquiries and support requests
• Sending marketing communications (with your consent)
• Notifying you about policy changes

Business Operations

• Analyzing website usage and improving our services
• Developing new products and features
• Preventing fraud and enhancing security
• Complying with legal obligations

Information Sharing and Disclosure

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing (Stripe, PayPal, etc.)
• Website hosting and infrastructure
• Email marketing and communication
• Customer support and helpdesk services
• Analytics and performance monitoring

Legal Requirements

We may disclose your information when required by law, such as:

• To comply with legal processes or government requests
• To protect our rights, privacy, safety, or property
• To enforce our terms and conditions
• To prevent fraud or security issues

Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

• Encryption: SSL/TLS encryption for data transmission
• Access Controls: Role-based access to personal data
• Secure Storage: Protected servers and databases
• Regular Audits: Security assessments and vulnerability testing
• Employee Training: Privacy and security awareness training

Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us remember your preferences and improve your experience.

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us understand how visitors use our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to:

• Block or delete cookies
• Set preferences for specific websites
• Receive notifications when cookies are set

Note: Disabling cookies may affect your experience on our website.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access and Portability

You can request access to the personal information we hold about you and receive a copy in a structured format.

Correction

You can request correction of inaccurate or incomplete personal information.

Deletion

You can request deletion of your personal information, subject to legal requirements.

Marketing Preferences

You can opt-out of marketing communications at any time by:

• Clicking the "unsubscribe" link in our emails
• Updating your account preferences
• Contacting us directly

International Data Transfers

As a Dubai-based company serving international clients, your personal information may be transferred to and processed in countries outside of your residence, including the United Arab Emirates and other countries where our service providers operate.

We ensure appropriate safeguards are in place for international data transfers, including:

• Standard contractual clauses approved by relevant authorities
• Data processing agreements with service providers
• Adequacy decisions where applicable

Children's Privacy

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to delete such information from our systems.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post a notice on our website for significant changes
• Notify registered users via email for material changes

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Thank You

Thank you for taking the time to read our Privacy Policy. We value your trust and are committed to protecting your privacy while providing exceptional web design services.